Privacy & Cookie Policy
Last updated: October 2026
This policy explains how Troya Makina İthalat İhracat Ltd. Şti. ("Troya Makina", "we") processes your information when you visit troyaimpex.com or contact us through the quote form.
1. Data controller
Troya Makina İthalat İhracat Ltd. Şti.
Firuzağa Mah. Defterdar Yokuşu Sok. No:33/A, Beyoğlu / İstanbul, Türkiye
Email: export@troyaimpex.com
2. Data we collect
- Identity and contact: name, phone / WhatsApp number, email address
- Business information: company, destination country / port, product and request details, message, technical documents you upload
- Security data: IP address and time of submission
3. Purposes and legal bases
We use your data to evaluate your request, prepare quotes, communicate with you and carry out sales, shipping and after-sales processes. Processing is based on taking steps at your request prior to entering into a contract, our legitimate interests in running and securing our business, and compliance with legal obligations (including Article 6(1)(b), (c) and (f) GDPR where applicable, and Turkish Law No. 6698 on the Protection of Personal Data).
4. Recipients and international transfers
Where necessary to fulfil your request, data may be shared with the manufacturers we obtain quotes from, logistics and customs partners, and competent authorities. Our email and hosting providers may store data on servers outside your country; such transfers are carried out with appropriate safeguards.
5. Retention
We keep your data for as long as needed for the purposes above and for statutory retention periods, after which it is deleted or anonymised.
6. Your rights
You may request access to, correction or deletion of your data, object to or restrict its processing, and request data portability where applicable. You may also lodge a complaint with your local data protection authority. To exercise your rights, write to export@troyaimpex.com.
7. Cookies
This website currently does not use advertising, tracking or analytics cookies. Fonts and images are served from our own server, and no data is passed to third parties during your visit. If we introduce an analytics tool in the future, this policy will be updated and your consent requested where required.